• Shipping a Piece of History: American Freedom Distillery

    11/12/2018 — Jen Deming

    At PartnerShip, we've pretty much seen it all. Our freight specialists have helped shippers transport everything from specialty candy to baseball jerseys, DJ equipment to used tractor engines. Every once in a while, we have the opportunity to work on a load that is unlike anything we've shipped before. September brought us something extra special - a section of steel thought to be one of the few remaining pieces left of the World Trade Center.

    American Distillery 4

    The steel beam belongs to the remarkable group of men behind American Freedom Distillery in St Petersburg, FL. They are a veteran Special Operations Unit and were the first force to engage in Afghanistan during the aftermath of 9/11. The beam was gifted to the team and they thought it best not to be held in a private collection, but rather displayed for the benefit of the public as the nation continues to heal. The steel piece is being utilized in a brand new memorial titled "Rise St Pete" honoring those affected by the events of 9/11. Located in the Warehouse Arts District near the planned American Freedom Distillery location, the groundbreaking ceremony took place this past weekend, keeping a special connection to Veterans Day. The monument will spotlight the steel beam as its main point of focus. It will also feature an interactive fountain and copper recovered during the recent Statue of Liberty renovation.

    American Distillery 5

    The retired Green Berets have set up shop in St. Pete, which serves as a close-knit hub for many of the military community including retired vets and their families. After years spent serving together in the military, they've settled down with families and are tackling civilian life. However, they often talked about a lingering need - a common goal or objective that would keep them united even after their time in the military. That dream was prompted during a group trip to Yosemite where they visited a small craft brewery. While there, the men fell hard for the science, art, and discipline of creating small-batch craft spirits. The life-long friends had found a way to stay connected through a shared purpose, a method to ease into life as civilians, and a push to live the American dream that they had so vigilantly defended.

    After several years learning techniques from experts in whiskey hot spots such as Kentucky, Tennessee, Ireland, and Scotland, American Freedom Distillery has mastered their signature spirit - Horse Soldier Wheated Bourbon Whiskey. The liquor is named after the elite group of horseback-mounted special ops teams leading the charge in Northern Afghanistan after the 9/11 tragedy. The bottle label features an image of the America's Response Monument, a memorial dedicated to the Special Forces heroes, and a special run of the whiskey will feature bottles formed in molds made of steel salvaged from the Twin Towers. The distillery and adjoining restaurant, America Neat Grill and Whiskey House, is anticipated to open early in the new year.

    At PartnerShip, we are dedicated to moving each and every shipment safely and securely. But, sometimes there are very special cases that really stand out above the rest. It's not every day that you ship a piece of history. Want to stay connected so you can keep on top of what we are working on at PartnerShip? Follow us on Facebook!

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  • It's Customer Service Week at PartnerShip!

    10/05/2018 — Jen Deming

    Customer Service Week 2018

    It's Customer Service Week and the time of year we like to especially celebrate our front line shipping specialists. Day in and out, these guys are making sure PartnerShip is giving the very best experience to every single customer. This year's Customer Service Week theme is "Excellence Happens Here" and it's a team value our reps demonstrate every single day. We played up the idea with a fun pirate spin for this weeks celebrations, because 'x' marks the spot for excellence at PartnerShip. And let's be honest--who doesn't love pirates?

    In an effort to celebrate our PartnerShip Customer Service team, we've asked a few of them to share a bit about what inspires them to lead every day and what they've learned since they've joined the team!

    What does a "good" customer experience mean to you?

    • Helping customers in an efficient and effective manner while maintaining a professional disposition and considering the company's bottom line. -Amanda B.

    What is the most important skill to have for a career in customer service?

    • Excellent communication. -Andrea

    What about customer service appeals to you?

    • Working with a lot of different people to help solve issues. -Vince

    What is the best way you can help put out a customer service fire?

    • Listening, being empathetic and letting the customer know you understand their concerns. Follow up with the customer. -Amanda S.

    How do you demonstrate that you are a team player?

    • Being there for my co-workers when they ask me for help. I try to offer help when I notice others may need something. -Amanda S.

    What's the best customer service experience you've given?

    • A customer was leaving a tradeshow and failed to get a quote and shipment scheduled for the move- out. The customer called in a panic because the freight was going to be forced out and they were going to have to pay a very high rate. We were able to walk the customer through completing the material handling form and scheduled/arranged an emergency pick up. The customer was very pleased with the service and thankful for the discounts. -Amanda B.

    What are you better at today than you were this time last year?

    • Everything! Every day in Customer Service I learn something new about shipping from my management team, customers, and co-workers! -Amanda B.

    PartnerShip has a passionate team of Customer Service specialists who are an indispensable resource to both customers and other members of our organization. Though this week is dedicated to recognizing all that they contribute to our business, we know that these guys go beyond expectations every single day to elevate the customer experience and help customers ship smarter. Thank you all!


    meet our staff


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  • Ask a CTB: Your Shipping Questions Answered

    08/21/2018 — Jen Deming

    Ask a CTB As part of an ongoing effort to be the ultimate shipping resource for our customers, we've compiled the most common shipping questions and had them answered by one of our CTB freight shipping experts, me! My name is Jen Deming and I've been with PartnerShip for 3.5 years. In that time, I feel like I've pretty much seen it all. Through my own personal experience, I've worked with all kinds of shippers - from newbie to veteran. I can help answer your most pressing shipping questions and help give you a better understanding of the shipping industry.

    First up, it's back to basics: What is a CTB? And what's a 3PL, for that matter? Most importantly, should YOU be working with one? CTB stands for "Certified Transportation Broker", and is an industry certification developed by TIA (Transportation Intermediary Association) to increase the professionalism and integrity of the freight brokerage industry. Areas of study include general business principles, traffic management best practices (for shipment, claims, fleet, and international traffic management), contracts and pricing, regulatory principles, and case law.

    A freight broker is someone who assists shippers with finding qualified carriers to haul available loads, and works within a 3PL (third party logistics) organization by outsourcing shipping and logistics services. These individuals facilitate the relationships between the carrier and the shipper, and will negotiate rates with carriers, arrange the transportation, schedule pick-ups, provide follow-up on tracking, and will often offer claims assistance for loss or damage on behalf of shipper. A freight broker should serve as a shipper's strongest advocate, and is a great resource for expert shipping advice.

    There are many advantages to working with a 3PL, such as cost and time savings, additional expertise, and flexibility. A knowledgeable freight broker can custom fit shipping options based on the specific needs of your business. 

    Next up: what's the difference between parcel shipping and freight/LTL? Small package shipments are typically under 70lbs but can go up to 150lbs, and are often shipped in your own boxes or carrier supplied packing materials. The packages are shipped singularly and should not be in excess of 108 inches in length. Small package shipments are subject to dimensional weight pricing, which can get expensive, so it may make more sense to ship via a freight service.

    LTL or less-than-truckload shipping usually consists of multiple boxes or containers stacked on pallets and are over 150lbs. LTL shipments can utilize multiple modes of transportation such as rail or motor truck, and are sent with other shippers' freight to reduce cost. Depending on the length of the shipping lane, often these shipments are loaded, unloaded, and reloaded at multiple stops throughout transit. If you have multiple pallets (6 or more), need shortened transit time, or require enhanced security, it may make sense to use a truckload service instead of LTL.

    Furthermore, what's the difference between LTL and TL? TL (or FTL/Full Truckload) refers to booking a dedicated semi-truck for your shipment, that will not be hauling other cargo along with yours. This option is most economical for shippers who have a very large shipment with multiple pallets, on that requires a lot of space, a high-value and fragile shipment, or one that needs to move at a faster pace. If your business requires strict pick-up windows or appointments for delivery, it may also make sense to work with a dedicated carrier. In the past, I've worked with customers who required set arrival times for pick-up, and though they may not necessitate the ENTIRE space within a 52 ft truck, appreciated the reliability of a dedicated truckload service over an LTL common carrier. Booking a dedicated truck also gives you the option should you need specialized equipment such as a flatbed truck or refrigerated van.

    What is an NMFC/ freight class? How do I know which to use for my shipment? You'd be amazed at the variety of customer's freight shipments that I've worked with. From toy makers to hospital supply distributors, I've shipped the craziest stuff, and they all have a specific freight class or NMFC assigned to the category of shipment. The NMFC, or National Motor Freight Classification, can be rated as low as 50 and as high as 500. The higher you go, the higher the rate for your shipment. And details matter! Whether your work table is wood or plastic, assembled or broken down, each factor can affect the class of the freight. So it's important not to guess or mark whatever class you think may save you a few bucks. Freight reweighs and reclassifications are very real, and you don't want to have a $2,000 bill when you have $200 built into the budget. Your freight broker can be a good resource to determine your shipment's correct class - cutting down on costly errors in the long run.

    What are these "accessorial" charges on my bill? Can I avoid them? My own customers brought me questions about the unanticipated service charges on their freight bills more often than anything else! Accessorials are fees a carrier charges for additional services. Common examples of these include lift-gate services, residential deliveries, inside pick-up/delivery, oversized freight charges, and limited access pick-ups or delivery. The difficulty with these is that the cost of the fees varies by carrier, and while one may determine one location "limited access", a different carrier may not. Your best bet? It's smart to do your research about every service your require before you get your rate quote. Find out if the pick-up location has a dock and a forklift. Know for certain whether your customer's delivery location is a place of business or their own home. Be accurate in your measurement of your shipment's dimensions and weight. Finally, consult your freight broker for any questions you may have about what incurs charges and what doesn't - they are your best advocate!

    Just when you think you have this freight shipping thing figured out, carriers can throw you a curveball. It pays to be vigilant and ask questions of the experts so YOU can be sure you are shipping smarter and staying a step ahead. If you have any questions about your shipping practices, or how the shipping experts and PartnerShip may be able to improve your efficiency and lower your costs, email sales@PartnerShip.com or call 800-599-2902.

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  • It's Show Time! Wrapping up at Fancy Food and Winter NAMM

    01/30/2018 — Jen Deming

    Fancy Food Show 2018

    It's winter tradeshow season here at PartnerShip, and this year two of our favorites are taking place back to back! Senior Program Manager Harry Centa attended both the Winter Fancy Food and NAMM Shows, jet-setting from San Francisco to Anaheim, California, taking in all the music and tasty snacks one could handle over the course of a week.

    First up was the Winter Fancy Food Show, put on by the Specialty Food Association and created for industry leaders and innovators eager to exhibit the future of specialty food! Over 80,000 products are exhibited, with plenty of samples and take-homes to enjoy and share. Thought leaders plan sessions on buying, storefront trends and hot new flavor profiles to expect for 2018.

    Fancy Food Show 2018

    Harry set up shop in the lobby, helping SFA exhibitors prep their event shipments' return trips home and answer any questions about PartnerShip and the shipping services we provide members. The show is also a great opportunity to re-connect with association members and recognize industry leaders with awards honoring creativity and culinary excellence.

    NAMM Show 2018After receiving his fill of tasty treats, Harry traveled to Anaheim for the Winter NAMM Show, where artists, tech experts, and music lovers unite twice a year to share industry trends, education, and of course, enjoy live music! The bi-yearly event, put on by the National Association of Music Merchants, serves as a gathering place for industry leaders who want to expand and present the newest innovations in musical development, sound recording, lighting technology and serves as a platform for educational programs promoting the importance of making music. 

    Now entering its 117th year, the show features over 7,000 brands and five stages featuring live concerts from up and coming musical artists, as well as quite a few big names. One of the highlights of the show included the Breakfast of Champions with special guest Bob Weir of the Grateful Dead as well as She Rocks Awards at the House of Blues, honoring women in music with a performance by Melissa Etheridge.

    NAMM 2018 Guitars

    From snacks to songwriting, the Fancy Food and NAMM shows allow PartnerShip the opportunity to say hello to old friends and meet business owners and industry professionals who can benefit from their association memberships. These are two of the most anticipated events we visit during the year, and we would like to thank all of the attendees and exhibitors who helped make them such great shows!


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  • Season of Giving: Rainey Institute

    12/21/2017 — Jen Deming

    Rainey Institute Art

    At PartnerShip, we are wrapping up our week of holiday visits with our five charitable organizations. Every organization helps to spread the theme of compassion and community not only during this season, but all year long. We've presented debra of America, Downs on the Farm, the Gathering Place, and Music on a Mission. Today, we visit the Rainey Institute on Cleveland, Ohio's east-side.

    The Rainey Institute was founded on the belief that kids who participate in visual and performing arts are impacted on an interpersonal level by encouraging self-esteem and positive social interaction. By exploring dance, drama and theater, music, sewing and art, students of the Rainey Institute learn to be leaders and positive role models in both school performance and in daily life.

    The organization was established in 1904 by Eleanor B. Rainey, which began by creating reading and lunchroom program for boys and young workmen in the local Eastern European community. These programs provided physical fitness, literacy studies, and industrial training in a wholesome recreational environment. In the 1960s, program focus shifted exclusively to the arts and a deeper curriculum was developed for the growing community in Cleveland, aligning with the Cleveland Music School Settlement. This cooperation extended to a modern program list that includes music theory, therapy, dance and private instrumental classes for students.

    Currently, the organization has grown to include more than 2,500 children and young adults age 3 and up, where they attend Rainey after school, on Saturdays, and during summer camps. The program listing has become more sophisticated, but the essential message at Rainey remains the same: that regardless of background, socio economic levels, and skill set, a child who is influenced by the arts is a child who has an outlet for creativity and self expression. 

    Check for Rainey

    We are inspired by the Rainey Institute and the staff's efforts to help Cleveland's kids gain exposure to the arts and confidence in themselves. Get involved and support the Rainey Institute through fundraising, community events, and donations, and learn more about their various programs for kids.

    Check out more pictures from all of our visits on our facebook and learn more about these amazing local organizations that have given so much and helped so many!


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  • Season of Giving: the Gathering Place

    12/19/2017 — Leah Palnik

    Gathering Place

    At PartnerShip, we’re in the holiday spirit! Once again, we’ve selected five charitable organizations to donate to this season. They are all amazing organizations and we think they deserve all the recognition they can get. So far, we’ve showcased debra of America and Downs on the Farm. Today, we are talking about the Gathering Place.

    The Gathering Place offers a wide variety of free programs and services addressing the emotional and physical needs of individuals and families currently coping with cancer. They help manage the stress associated with a cancer diagnosis and provide a number of enrichment programs. The work that the Gathering Place does provides people with a space where they can feel safe, connect with others, and find peace during a time of chaos.

    A few of us were treated to a tour of their west side location in Westlake, Ohio. The atmosphere is very relaxing and it feels more like home than a care facility. They have a very impressive area for art therapy, a massage therapy room, and plenty of calming spaces for support groups. One of the most touching parts of our tour was seeing and learning about the Regina Brett Wig Salon, which provides a free wig to women with cancer-related hair loss. It’s very moving to see all the components of complete care that the Gathering Place offers.

    Gathering Place

    The most incredible part is that all of the programs and services the Gathering Place offers are completely free. Dealing with a cancer diagnosis is not only stressful but is also a huge financial burden. To provide a place where those affected by cancer can go for premium care and not have to worry about expenses is very admirable. Click here to learn all of the different ways you can support the Gathering Place – from donations to fundraising and community events!

    Check out more pictures from our visit on facebook and make sure to come back to the blog tomorrow when we featuring another amazing local non-profit that has touched our hearts!


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  • Season of Giving: Downs on the Farm

    12/18/2017 — Leah Palnik

    Downs on the Farm

    To help spread holiday cheer, PartnerShip has once again selected five charitable organizations to donate to. On Friday we profiled debra of America, a non-profit that supports a cause very close to our hearts. Today, we’re going to tell you a little bit about Downs on the Farm of Amherst, Ohio.

    Downs on the Farm provides animal therapy to children with special needs. They have combined two very meaningful causes into one very special non-profit organization by rescuing mistreated and neglected animals in need of finding loving forever homes and enriching the lives of special needs kids. Through animal assisted activities, kids have the opportunity to improve skills, increase their self-esteem, and reduce anxiety.

    When we visited Downs on the Farm, the owners Shawna and David, gave us a warm welcome and were kind enough to give us a tour. Their property is incredible and we were quickly greeted by a number of their animals. Goats, alpacas, and horses oh my!

    Black and white goat

    During our visit we learned about some of the awesome fundraisers Shawna and David have up their sleeves. Goat yoga is a popular event, and they just launched a new Escape Room that sounds like a blast. There certainly isn’t a shortage of fun activities around the farm, even in the winter months.

    Along with individual programs for animal assisted therapy, kids can also enjoy a petting zoo, pony rides, and train rides. Downs on the Farm even has a big playground where kids and kids (the baby goat kind) can play together. It is a great experience for the whole family.

    If you’re interested in supporting a worthy cause, there are several ways to get involved or you can choose to donate! To see more pictures from our visit, check out the album on our facebook page. Be sure to check back on the blog this week as we profile the remaining three organizations we picked this year!


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  • Season of Giving: debra of America

    12/15/2017 — Leah Palnik

    In the spirit of the season, PartnerShip is donating to five charitable organizations that speak to our hearts and lift up our community. This tradition started several years ago and it’s our way of giving back and saying thank you to those who inspire us. The hardworking elves in the PartnerShip holiday planning committee have made their selections and we couldn’t be more excited to share them with you! We hope that by hearing their stories you’ll be as inspired as we were to hear about what they do.

    First up is debra of America. This organization is dedicated to finding a cure for Epidermolysis Bullosa (EB), which affects 1 out of every 20,000 live births in the United States. EB is a rare genetic connective tissue disorder that is painful, often debilitating, and is in some cases lethal. There is no treatment or cure. Daily wound care, pain management, and protective bandaging are the only options available.

    There’s a reason it’s often referred to as the “worst disease you’ve never heard of.” Children living with EB are affectionately referred to as “Butterfly Children” because their skin is as fragile as a butterfly’s wing. They live with painful blisters that cause them to endure constant pain and suffering.

    debra of America is committed to funding research toward a cure, while also providing direct services and support to patients and their families. debra of America works to improve the quality of life for people with EB, their families, and caregivers. They have several different programs that include services like educating nurses, distributing wound care supplies, and providing care packages to families with newborns with EB.

    We admire everything that debra of America does to help those affected by EB. If you’re interested, here’s how you can get involved or donate

    Next week, we'll feature the remaining four organizations, so make sure to check back!


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  • PartnerShip Provides Free Shipping for Hurricane Harvey Relief

    09/13/2017 — Jerry Spelic

    Hurricane Harvey was one of the most devastating storms of the past century and the cleanup is underway in Houston, Texas. PartnerShip wanted to do its part to help recovery efforts and has partnered with several local Westlake, OH community organizations to provide drop-off locations for items needed to help Houston and its residents get back on their feet. PartnerShip will pay the cost of shipping donated items to the Houston Food Bank.

    “We wanted to help,” says PartnerShip President and COO, John Finucane, “and the best way to do that was to arrange and pay the cost of shipping the most needed items, like non-perishables, paper products and cleaning supplies, so that they could be distributed to those that need it most.”

    The needed items list includes:

    • Canned, ready-to-eat items with pull tops, like vegetables and fruit
    • Protein in pouches or pull-top cans, such as tuna, beef stew, chili, and canned chicken
    • Peanut butter
    • Snacks, like granola bars, breakfast bars, etc.
    • Toiletries, paper goods and diapers
    • Bug spray
    • Garbage bags and cleaning supplies, like mops, buckets, brooms, bleach wipes, and bleach

    Donations can be made at these Westlake, OH community drop-off locations:

    While we appreciate any act of generosity, we ask that these items not be donated: clothing, used items, fresh fruit and vegetables, and perishable food items.

    Our neighbor SJT Enterprises will store, sort and palletize the donations until they are ready to be shipped to Houston.

    If you would like to help in the recovery, monetary donations can also be made to your choice of organization:

    Drop-off donations will be accepted until Saturday, September 30, 2017, but financial donations can be made at any time to the organizations listed above.


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  • PartnerShip Sends a Big “Thank You” to Truck Drivers

    09/08/2017 — Jen Deming

    National Truck Driver Appreciation Week is nearly here and PartnerShip would like to recognize the men and women truck drivers who dedicate themselves to moving our freight where we need it to go. “Our truck drivers work safely and efficiently to deliver America’s goods and deserve this recognition all year round. We set aside this week to pay special tribute to their continued work and excellence for America,” said American Trucking Associations (ATA) COO and Executive Vice President of Industry Affairs Elisabeth Barna.