• Thank You for the PartnerShip Testimonials!

    07/31/2013 — Scott Frederick

    PartnerShip TestimonialsOn June 27, I blogged about how customer recommendations (i.e., testimonials) and business referrals are important to PartnerShip as we look to grow and expand both our brand reputation and our business relationships. Over the past month, we've collected some nice testimonials that I thought I would share here (we also post them to our testimonials pages on the PartnerShip.com website).

    "PartnerShip has been one of the benefits for being a member of SDRA that I initially did not think I would use. That is until it was going to take 4 days to ship some food items from New York to Mrs. Murphy's, and at a cost I considered excessive. Since I wanted frozen foods as part of the shipment, 4 days was too long to arrive by truck still frozen. So I would have to take off those items from the shipment. One call to Partnership got me a quick quote -$200.00 less than the 4 day shipping, and it would arrive in just 2 days, which meant the frozen items would also be coming our way. Great customer service and definitely a cost savings to our small Irish gift store. Thanks to PartnerShip!" -- Dick Murhpy, Owner of Mrs. Murphy's Irish Gifts

    "We're a small company, and don't ship freight all that often, but when we do, Mike has quickly become my first (and only) phone call. Quite honestly, Mike has been providing us with some of the best customer service I've experienced over the last 5 years New Vintage has been in business. What I think says even more is we do so little business with PartnerShip, but he treats me like we do many freight shipments a day! Shipping freight was always a scary thing for us, since we do it so little of it. On top of that, most of our customers aren't "normal" freight recipients (residential addresses, music venues, etc...). Mike always goes above and beyond to make sure not only our shipments arrive on time, but also makes sure that things go smoothly for our recipient and us There's been occasions where we've had time-critical shipments, traveling cross-country, and he took the time to track the shipment first thing each morning and send me an email, letting me know on its progress." -- Nic Patullo, President of New Vintage Amplifiers, Inc.

    "I will be ordering again very soon. We usually have a lull in the middle of the month. Thanks. I am glad to be doing business with you. Your website is easy to navigate and the service is fabulous. I don't usually throw out compliments unless it's well deserved." -- Laura Tapp, Owner of Vintage Bee

    "I have no control over how our exhibit gets to (our show), but once there, PartnerShip ships it back. They are friendly folks how, over time, have become friends. I recommend them highly and will continue to utilize their services." -- Jim Ball, sales representative with Texas Art Supply.

    "We lean heavily on PartnerShip to help us out with our marketing, and they do a great job. They do postcards, they do emails, videos; they send us white papers, and information on what's going on in the shipping industry ... that's a crucial component when you're looking to select and endorsed provider, like PartnerShip, is to ensure they are truly able to be your partner in your marketing needs." -- Causby Challacombe, director of membership for NAMM

    Once again, we're so fortunate to have such wonderful customers that have already gone out of their way to say good things about us. We invite more of our other customers to do the same - and we want all of you to know that your support is greatly appreciated by our entire team!


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  • Thank You for the Customer Feedback!

    07/25/2013 — Scott Frederick

    Customer Satisfaction ChartLast month PartnerShip sent a broad-based market research survey to all of our active customers. Since our customers' time is precious, we threw in the added incentive of an iPad Mini which we randomly awarded to one of the survey respondents. Congratulations to Linda at Wayland University Store for being our lucky winner.

    Overall, we had nearly a 10% response rate with a great cross-section from across North America. That is a fabulous response rate and definitely a good indication of our customers' passion for what they do and what they ship. We received some great quantitative and qualitative feedback from the survey which will help us adjust current services and possibly develop a couple new offerings in the future. While most of the survey results are proprietary to our management team, here are a few take-a-ways we can share publicly:

    • The majority of customers all have small package and LTL freight shipping needs
    • A significant number of customers have shipping needs for exhibit shipments, truckloads, and time-definite delivery
    • One in four respondents uses a variety of logistics services (e.g., reverse logistics, warehousing, pick/pack/ship, import/export, etc.)
    • Competitive price, reliable delivery, reliable pickup, easy booking process, and responsive customer service are the most important things to our customers
    • Over 85% of the respondents are either somewhat or very satisfied with PartnerShip services overall (<2% are unsatisfied in some way)
    • Almost half of the respondents are very likely to recommend PartnerShip to a friend or colleague
    • 76% of the respondents opted-in for the iPad Mini giveaway

    We also used the survey results to calculate the Net Promoter Score (NPS) for our customer respondents. NPS is based on asking customers a single question that is predictive of both repurchase and referral: "On a scale of zero to 10, how likely are you to refer to a friend or colleague?" While this metric is not without its flaws, it was still gratifying to see our NPS score well above industry averages and very close to the best-in-class scores you might find in other industries.

    Despite the solid NPS score and satisfaction ratings, the PartnerShip team knows there is plenty of room for improvement. That's why we continue to develop and train our people, and hone our skills - so that we can fulfill our vision of being the leading shipping solutions provider to small businesses nationwide.

    The feedback, suggestions and ratings in this most recent survey help point us in the right direction - so thank you to those who participated! If you missed out on the survey, feel free to send a note to marketing@PartnerShip.com with your feedback, suggestions, testimonials, or complaints at any time.

    Scott G Frederick


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  • Tradeshow Shipping - Exhibitor Testimonials

    07/12/2013 — Scott Frederick

    PartnerShip Tradeshow TeamThe PartnerShip exhibit transportation team continues to accumulate many accolades and testimonials for our tradeshow shipping services. Common points of feedback tend to include:

    • 'Your team is there supporting me from A-Z, start-to-finish for every show.'
    • 'You help take the burden off the exhibitor of finding the right carriers and completing the right paperwork.'
    • 'You've got great people working on your team, and I know they are always just a quick phone call or email away.'
    • "PartnerShip makes every trade show go smoothly - we have never been dissapointed."
    • 'In the rare cases where I have a problem or delay, your team is very responsive in resolving the issues.'
    • 'The proactive communications and tracking information your team provides me goes above and beyond my expectations.'
    • 'You guys are awesome, thanks!'

    We love happy customers, and we love it when our customers share their experience with us (both good and bad), which is why we ask every exhibitor for their candid feedback after each tradeshow shipment we handle. In fact, we've recently started taking a camcorder with us to some of the bigger shows that we support in order to capture live feedback from a few of the exhibitors we serve. Here are three recent shows and testimonials captured on film by one of our very own senior tradeshow representatives, Bryan Chambers  - who we now affectionately refer to as "Bryan Seacrest" (the first video also includes an introductory interview conducted by Harry Centa, senior program manager for PartnerShip).

    ;     

    We typically share our tradeshow videos and stories on The Tradeshow Stories Blog - and we also encourage our exhibitors to share their stories using a simple, online form. So if you're an exhibitor looking to work with one of the best, most experienced, tradeshow shipping providers in the industry, I encourage you to check out these resources and then give us a call for a free, no-obligation quote on your next exhibit shipment. 

    Scott G Frederick

     

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  • July 4th Carrier Closures

    07/01/2013 — Matt Nagel

    July 4th Carrier SchedulesBefore you break out the hot dogs, coolers, and fireworks for July 4th, we'd like to help you plan ahead with our core carrier Independence Day closures. We hope this helps you schedule your important shipments in the coming week and enjoy America's birthday to the fullest!

    PartnerShip will be closed July 4, 2013, but we will reopen for our normal business hours on July 5. For questions about these closures and how they may affect shipments - or if you'd like us to notify specific carriers of the days/hours that your inbound receiving will be closed - please contact us at 800-599-2902 or send an email to sales@PartnerShip.com.

    From everyone here at PartnerShip — enjoy the fireworks and have a safe 4th of July!

    4th


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