• PartnerShip Employees Reflect on 25th Anniversary

    07/14/2014 — Scott Frederick

    PartnerShip 25th Anniversary EmblemIn case you missed it, PartnerShip is celebrating its 25th anniversary this year. In March of this year we produced a thank you video for our customers. For this video, we recorded a message from PartnerShip president and COO, John Finucane, as well as some short video clips of our office and employees. I think the video turned out very nice, and we actively showcase it on 25th Anniversary Thank You Page, and on the PartnerShip YouTube Channel

    Although we didn't include it in our final customer thank you video, during our March video shoot we also interviewed a few PartnerShip employees and asked them to reflect on the company, our culture, and our 25th anniversary. We received some great, heartfelt comments from the brave employees that stepped in front of the camera and microphone; so I'd like to share them in this special video presentation. This is a true testament that PartnerShip is a great place work - with a genuine focus on customer service, teamwork, family values ... and having fun while doing it.

    If you're interested in joining the PartnerShip team, please visit the Careers page on PartnerShip.com to see what opportunities may be open within our organization.

    By Scott Frederick


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  • PartnerShip is celebrating its 25th anniversary this year!

    01/31/2014 — Scott Frederick

    PartnerShip 25th AnniversaryPartnerShip LLC is a leading shipping solutions provider to small- and medium-size businesses across North America, and we're celebrating our 25th anniversary this year! Founded in 1989, today PartnerShip develops and manages full-service shipping programs for over a hundred industry groups, representing thousands of customers across the U.S. and Canada.

    PartnerShip was originally founded by the non-profit National Association of College Stores to help college retailers across the country save on their textbook shipping. The program expanded to include additional shipping services, such as general merchandise shipping, inbound shipping management, routing coordination, and consolidated invoicing. Due to the success of the program within the college industry, the concept was eventually expanded to other associations groups, the first of which included the American Booksellers Association and the National Association of Sporting Goods, but then followed by numerous others.

    Building on the hallmarks of simple, worry-free shipping, outstanding savings, and exemplary customer service, the company enjoyed rapid growth from 2007 to 2012 in which it tripled in size and expanded operations to two new locations: One in northeast Ohio and the other in southern California. Leveraging its trade association expertise, and forging alliances with national, reputable carriers, such as FedEx, UPS Freight, YRC Freight, and Con-way Freight, the company was able to expand into dozens of new industries to help thousands of more businesses with their shipping.

    Today, PartnerShip offers a wide range of shipping services including:

    • Less-than-truckload (LTL) freight shipping
    • Truckload, expedited and international freight shipping
    • Small package (express and ground) shipping
    • Exhibit shipping for trade shows and events
    • Inbound/vendor shipping management
    • Easy-to-use online freight management tools
    • Storage, moving, packing, and crating services
    • Discounted shipping supplies, and more

    John Finucane, president and chief operating officer for PartnerShip, has been with the company for virtually its entire existence. John says the company has been fortunate to attract and retain high-caliber, dedicated people over the years. —Today, we have a staff of nearly 50 professionals that work hard to help our customers with all facets of shipping and logistics, each and every day,' said John. —Although we cater to small businesses, in our minds, there is no such thing as a small customer." John went on to add, —We're very proud of reaching this quarter-century milestone ... and in a very competitive and rapidly changing industry, we're looking forward to what the next 25 years will bring.'

    The company officially kicks off its 25th anniversary celebration with a special, grass-roots exhibition and customer-appreciation event at CAMEX 2014, the college industry's largest trade show and educational event.  If you're a PartnerShip customer, carrier, or employee - or simply a fan - be on the lookout for additional news, promotions, videos, and other fun stuff throughout 2014 as we celebrate this milestone event in our company's history. But most importantly, thank you for your support of our great company!



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  • The new PartnerShip Connection E-Newsletter

    02/21/2013 — Scott Frederick

    The PartnerShip E newsletteYesterday we sent a new, updated edition of The PartnerShip Connection E-newsletter to many of our partners and prospects that have opted-in to receive general communications from us. Our new format allows us to showcase some of our best or most interesting content - whether it comes from blog articles, industry news, special reports, or something else entirely.

    We'll try to keep most of the content focused on LTL freight, small package, tradeshow, and specialized shipping services for small businesses - since that's what we do. Occasionally, we might also mix-in in some fun promotions or offers that our readers may find interesting.

    Our goal is to publish The PartnerShip Connecion E-newsletter every couple months. We hope you enjoy it and find something useful in it from time to time. Please email your feedback to marketing@PartnerShip.com; or let us know if you are not currently receiving our e-newsletter and want to be added to our distribution list.

    You can also subscribe to articles posted to our blog by entering your email address in the "Subscribe Here" field shown in the upper right portion of this page. You might also consider following us on Twitter using the @PartnerShipLLC handle since we typically post many newsworthy items there as well. But no matter how you "follow us" ... thank you for being our partner!

    Scott G Frederick


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  • The New PartnerShip.com Website is Now Live!

    02/04/2013 — Scott Frederick

    As pre-announced on our blog last fall, the new PartnerShip.com website is now live! The new site was launched today with improved content, navigation, and freight management tools for our customers.

    PartnerShip.com Home Page

     

     

     

     

     

     

     

     

     

     

     

     

     

    The new PartnerShip.com website offers quick and easy access to company information, services, tools, and resources. Customers or prospective customers can obtain free, no-obligation rate quotes for their LTL freight, tradeshow, or specialized shipments from anywhere on the site. Using the password-protected area of the website, customers can save addresses and products, rate shop reputable carriers, and create bills of lading or shipments. 

    Additionally, new association or trade groups can start the process of building a shipping program for their members by completing a brief online form. Also, individual shippers can quickly create an account to become a PartnerShip customer and start shipping immediately. 

    —With the new PartnerShip.com, all of our tools and information are virtually one click away,' says John Finucane, president and chief operating officer for PartnerShip. —The new design and navigation make it very easy for prospective customers to become active customers, and for existing customers to manage their shipping. Since we're a small business like many of our customers, we understand the need to do things quickly and efficiently. So it was very important that we make the new site simple and easy to use for our customers.' 

    An enhanced resources section on PartnerShip.com provides customers access to white papers, case studies, carrier news, and The PartnerShip Connection Blog. Customers can also engage with PartnerShip through new live chat functionality, and on any one any of our social media channels including LinkedIn, Twitter, Facebook, and YouTube.

    If you'd like, you can download a copy of our PartnerShip.com brochure here. We think you'll enjoy the new look-and-feel of PartnerShip.com. However, we're always looking to improve our website to make it even more valuable for our customers. We'd love to hear your feedaback or suggestions. Just click the button below - we're all ears!


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  • The 'Golden Rule' for 3PL Customer Service

    01/10/2013 — Scott Frederick

    PartnerShip Contact Us PictureI stumbled upon an article today written a while back by John Rodeheffer of Inbound Logistics. The article is titled "Does Your 3PL Provide 'Golden Rule' Customer Service?" It caught my eye because PartnerShip, being somewhat of a 3PL ourselves, aspires to provide excellent service to our customers day in and day out. So I was curious what the author had to say.

    In the article, Mr. Rodeheffer paints a picture of the ideal third-party logistics provider (3PL) that does whatever it takes to fix shipping problems, believes there is no such thing as "just a transaction," and treats every customer interaction as a chance to build a trusting relationship. To achieve such 3PL harmony, he suggests that shippers look for a 3PL that employs the 'Golden Rule' of customers service. Additionally, he offers the following tips for determining if your 3PL values and delivers Golden Rule customer service:

    • Browse the company's Web site. What kind of ethics do the owners say they embrace? Read the Mission and Values statements and check for membership in the local Better Business Bureau and service organizations. Note any local, regional, and even national service awards.

    • Get to know the provider. What kind of experience does your 3PL have? Does it strive to do the right thing in every dicey situation? Does it push to get positive results for customers and live its values in every decision? A corporate culture establishes itself in every company, no matter the size. The best corporate cultures are intentionally cultivated and reinforced by management— from the CEO to the college intern.

    • Consider the provider's communication policies. What communications channels are available when weather, mechanical problems, or road conditions delay shipments? Do you have to babysit your provider and worry about your shipment, or are you kept informed throughout the entire life of a load?

    • Talk to your peers. Ask industry colleagues who they prefer to work with, and what kind of experiences they have had. Have they pulled contracts from the logistics company you work with? Has the 3PL's employees treated others with honesty, integrity, and loyalty? Also talk to carriers. Who do they prefer to take loads from? When a small hauler likes a 3PL, you can bet the company is worth a look.

    The PartnerShip Test

    As I think about these four areas for Golden Rule customer service, I am comforted by the fact that PartnerShip is doing its part to pass every one of these tests. Specifically, we here is how we stack up:

    • PS Live ChatBrowse the PartnerShip.com Web site. While our current site is fairly transparent, I am excited that later this month we will be introducing a brand new PartnerShip.com website that includes a detailed company overview (mission, values, etc.), local and national recognition and affiliations (including top workplace awards Better Business Bureau membership), and a variety of prominent ways for customers to contact us (by form, email, phone, or even live chat).

    • PS Employee DirectoryGet to know PartnerShip. In addition to a detailed company overview, our forthcoming new website will include pictures and contact information for every employee of the company - now that's transparency! We'll also introduce you to our senior management team, and provide you with even more details and tips on the services we provide and how best to access them.

    • PS Contact UsConsider the PartnerShip communication policies. Unlike many 3PLs, I am proud to say that PartnerShip assigns a small, dedicated regional team with one primary contact to every new customer. This team has total accountability for customer satisfaction, including regular communication regarding service issues, weather delays, and claims resolution. And as I mentioned above, we don't bury our contact information - we display it prominently on our website.

    • PS Recommendations WebTalk to your peers about PartnerShip. I continue to be impressed by that fact that PartnerShip receives customer recommendations and business referrals on a regular basis. So if you ever have a chance to talk to one of our customers - we'd highly encourage it. Being founded as a small business subsidiary of a non-profit organization twenty years ago, we know how important the 'small stuff' can be to a small business that is trying hard to succeed. That's why no request is too small or big in our minds when it comes to helping a customer be successful.

    If you took the time to read this blog post and are interested in learning more about PartnerShip, please give us a call or send us a note. I promise that you'll receive Golden Rule customer service from our team!


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