PartnerShip Customer Service FAQs
07/09/2014 — Scott Frederick
I recently asked Jennifer Hammersmith, customer service manager for PartnerShip, what are the most frequently asked questions (FAQs) that the PartnerShip customer service staff receives from our customers and prospects? While this was not a scientific poll by any measure, her staff of customer service representatives (CSRs) came back with the following list of FAQs, along with an answer for each.
Can I get a quote?
Absolutely! We try to make it easy and painless for anyone to get a free, no-obligation quote from PartnerShip. If you're comparing rates, tell us the rate or rates you have so far, and we'll quickly tell you if we can beat them. You can call for a quote over the phone at 800-599-2902 option 1, you can get one online at www.PartnerShip.com/Quote, or you can even Live Chat us for a quote.
Can you get a PRO tracking number for me?
Yes, if you booked a shipment through PartnerShip, you can call us at 800-599-2902 option 1 for the tracking number or to obtain tracking information. You can also track your shipments online using our simple Track Shipment tool.
Can you tell me when my freight is going to deliver?
We will do our best based on the information provided to us by the carrier you selected for your shipment. If you use our online Track Shipment tool, there is an "Estimated Delivery Date" field which contains the carrier's projected delivery date. If you log in to PartnerShip.com, you can get ETAs for all of your shipments in one report using our Shipment History tool.
Can you give me my username and password for the PartnerShip website?
For security reasons, our CSRs can only provide you with your username and a new, temporary password. You can also use our online Forgot Username or Password? tool and we will send you the missing credentials in an email.
Is there a fee to be in your program?
Absolutely NOT. There are no fees or hidden costs when you enroll in a PartnerShip shipping program, or when you use a PartnerShip shipping service. Our association shipping programs are limited, however, to actual members of the associations for which PartnerShip is endorsed. But the only real difference between our association programs and our standard shipping services are the FedEx small package discounts will vary by association. Other than that, all of our freight shipping services (LTL, Truckload, Tradeshow, and Expedited) our free of charge and available to anyone. It's really just about PartnerShip using its buying power to get you the best rates we can.
Can you schedule a pickup for me?
We sure can! PartnerShip has direct phone lines with all of the major carriers, and we're always happy to help you schedule your pickups. We can also schedule LTL carrier pickups online through our in-house TMS software. Or if you'd prefer, you can schedule LTL carrier pickups online as well by logging in to PartnerShip.com and using the Pickup Request tool which is shown after you quote and create your shipment online. Whether you ask PartnerShip to schedule your pickup, or if you do it yourself, you'll want to make sure you provide clear instructions and "dock hours" for when you'd like your shipment picked up.
It is almost close time and the driver is not here yet to pickup my freight shipment. Can you find out where the driver is?
Late pickups can be frustrating, but they occasionally happen as drivers get detained with earlier pickups, encounter trailer capacity issues, are caught in heavy traffic, etc. Typically there are no online tools to help with pickup statuses. As always, PartnerShip is happy to help if we can by calling the carrier and trying to secure a time commitment from the carrier's dispatch team. However, often times it makes sense for you to call the carrier directly in the event you need to work out a new time or solution. If you are comfortable doing that, we can help setting up the call if needed.
You quoted me $______ but my invoice was for $_____ more than that. Why is the cost so much higher than the quote?
In most cases a difference between your final invoice and the quotes costs is a result of weight differences. For instance, when you requested your quote, you may have indicated 500 pounds. However, after the carrier picked up the shipment, they "re-weighed" it and determined it actually weighs 550 pounds. This could impact your price slightly. Other factors that may result in a higher invoice cost are generally due to accessorial fees that were unaccounted for in the quote. For instance, maybe your customer requested liftgate delivery service at time of delivery, or maybe your freight was "oversized" (generally, greater than 12' in length). For these reasons, it's always best to provide the most detailed and accurate information to PartnerShip when you are getting a rate quote.
What is the freight class for my product?
If you're new to LTL freight shipping, determining your correct "freight class" may seem a like a challenge. No worries, you can call your friends at PartnerShip and we'll help you determine the correct freight classification for your shipment. If you'd prefer, you can also use our Find Your Freight Class form to request our assistance online.
There you have it ... unscientifically some of the most frequently asked questions of the PartnerShip customer service staff. Did we miss any questions you may have? If yes, drop us note by visiting our Contact Us page (or click the button below). Thank you for allowing us to assist you!
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