Meet the PartnerShip Customer Service Staff
07/30/2014 — Scott Frederick
The PartnerShip customer service representatives (or CSRs) play an important role for our company and our customers. Through telephone conversations, emails messages, and online live chats, they are responsible for helping our newest customers setup FedEx accounts, get LTL and truckload rate quotes, create online accounts, track shipments, and answer just about any and all types of questions you can imagine.
Once a new customer is fully on-board, they work closely with our sales staff to ensure each customer is personally introduced to the dedicated PartnerShip account representative with whom they'll receive the next level of support and consultation for their freight shipping needs. A few of our CSRs have worked so well with our customers and our sales staff that we moved them over to our sales department where they can build even deeper relationships with our customer contacts. As a result, PartnerShip has some new faces in our customer service area, and they are a terrific bunch! So terrific, in fact, that I'd like to personally introduce you to each one of them.
You could say Nicole is the "veteran rookie" of the bunch. Nicole joined PartnerShip as a customer service representative a little under a year ago. However, she was not entirely unfamiliar with our company at the time - her husband Brian has been a part of the PartnerShip sales staff for the past six years. When she's not helping PartnerShip customers, she enjoys spending time with her family, camping, reading, and watching movies.
Allison joined PartnerShip nearly four months ago (on the same day as Julieann and Briana). Previously, Allison worked for Fifth Third Bank for five years where she held numerous customer service positions and was recognized for demonstrating Fifth Third Bank's Core Values and driving customer service results. Allison graduated from The College of Wooster with a Bachelors of Psychology. She enjoys crafting, music, hiking, and knitting.
As mentioned above, Julieann joined PartnerShip nearly four months ago. Julieann recently worked at Green Circle Growers as an Orchid Classifier and before that worked for Equity Trust Company as a Client Relations Manager. She is a graduate of The University of Toledo. Her outside interests include Zumba, parenting, outdoor adventures, weight training, Cleveland sports, and traveling.
Briana also reported for duty nearly four months ago. Briana previously worked for Teletech for past six years as a Customer Service Representative helping clients with T-Mobile and Geek Squad. She also worked as an Inventory Control Administrator at Bonne Bell where she processed orders. She enjoys her family and friends, watching movies, doing Zumba, and attending parks.
Shauntá is our newest customer service representative. She just started with PartnerShip last week, so we're very excited to have her joining our team. Shauntá has worked for Teletech for the past six years. She started as a Customer Service Representative answering incoming calls from customers and assisted with general technical troubleshooting. Most recently she was the Technical Support Supervisor where she led a team of 30 agents and handled escalated customer interactions.
Of course, all of these new CSRs are managed by Jennifer, our outwardly friendly, but very professional, customer service manager. Jennifer has been with PartnerShip for eight years. She absolutely enjoys helping our customers, she is a student of shipping practices, and she directly manages one of our important shipping programs for a major non-profit organization. When she's not managing, training, and motivating her customer service staff, she enjoys spending time with her family, crafting, ironing (really?), and watching movies with her husband.
If you have a question for the PartnerShip customer service staff, they're ready and willing to do their best to help assist you any way they can. Just Contact Us and we'll take it from there.