Meet the People Who Help You Ship Smarter: Taresa

01/20/2023 — Leah Palnik

If you’ve ever wondered who keeps the wheels in motion at PartnerShip, look no further than Taresa Gannon. As a Senior Key Account Specialist, she prioritizes caring for our customers above all else. She may quote, schedule, and track shipments, but her role is so much more than that. It’s her reliable communication and problem solving skills that make her invaluable to the shippers who work with her.

Something you should know about Taresa
She loves dogs! Taresa and her husband James have a full house with 5 of their own. She even hopes to open a dog rescue shelter someday.

Expert advice
Taresa’s favorite part of her job is all of the challenges. And she’s an expert at navigating them. We asked her to share some things she’s learned along the way.

• What industry trends are you seeing that you think shippers should be aware of?
  Production delays, staff shortage/labor issues, and lack of warehouse space/scheduling availability.
• If you could give customers one piece of advice for smart shipping, what would it be?
  Keep an eye on demand, plan ahead, and entertain flexible options such as drop trailer service.

How to apply these tips to your freight
It’s clear - planning is essential if you want everything to go smoothly with your freight. Wondering where to start? A quality freight broker can help. If you’re curious how, we have a couple of great resources:

• Five Important Reasons You Should Be Using a Freight Broker
• Five Freight Broker Benefits You Can't Afford to Pass Up

Taresa also brings up a good point about entertaining flexible options. There are several ways you can do that, and if you need some ideas, we have you covered:

• Drop trailer programs
• cross-docking vs transloading
• Partial truckload vs volume LTL
• Consolidating freight
• Regional freight carriers

If you’re ready to discuss your options with a freight expert like Taresa, contact us today. 

Meet the People Who Help You Ship Smarter: Dillon

10/05/2022 — Leah Palnik

Above all else, at PartnerShip we value the relationships with our customers and partners. Keeping them happy and ensuring their freight is managed properly is the backbone of what we do. Our Association Program Manager, Dillon, is a prime example of that. He is the main point of contact for our college bookstore associations and is the go-to resource for many of our customers - a role that is as unique as he is.

About Dillon
If you get the chance to speak with Dillon, be sure to congratulate him - he recently got engaged to his longtime girlfriend! They have lived together in their beachfront apartment in California for 6 years and enjoy everything the oceanside life offers. When he’s not working, you can find him enjoying a nice meal with his fiancé, playing beach volleyball, or biking down the beach path.

Expert advice
Dillon has earned his chops as a Certified Transportation Broker (CTB) and sits on the board for the California Association of College Stores (CACS). Between that and his 7 years of experience at PartnerShip, he’s in a solid position to help our customers ship smarter. We asked him to share some advice.

• What industry trends are you seeing that you think shippers should be aware of?
  The most obvious industry trend that I can identify is transit times being affected by the demand on the system. You can easily avoid this issue by taking extra time to communicate with your broker, specifically on how early you should order your product and what your realistic expectation for delivery should be.


• If you could give customers one piece of advice for smart shipping, what would it be?
  My major piece of advice for customers is to communicate with your logistics broker. Many problems can be avoided or instantly fixed when a customer and their broker communicate to understand any shipping issues that may arise.

Taking it a step further
Communication is key in Dillon’s eyes and for good reason. A quality freight broker can be your advocate when issues arise with carriers, you’re dealing with deadlines, or have unique needs. But that open dialogue is essential for your broker to do their job right. Curious about the benefits of working with a broker? We’ve got you covered:

• 5 Freight Broker Benefits You Can’t Afford to Pass Up 
• How to Select a Freight Broker: Top 8 Factors Shippers Should Consider 

Dillon also hits the nail on the head when it comes to challenges with transit times. If you want to understand what’s happening in the freight industry and how to tackle the resulting issues, there are a couple resources you might find useful:

• The Current State of Freight: What You Can Expect 
• 6 Surefire Ways You Can Overcome Freight Capacity Challenges 

Without question, having someone like Dillon on your side to manage your freight is essential these days. If you’re interested in finding out more how our team can help, contact us today. 

Meet the People Who Help You Ship Smarter: Dante

07/22/2022 — Leah Palnik

You might be familiar with PartnerShip and how our organization helps customers ship smarter. But we’re more than a freight brokerage business. The people behind PartnerShip and our collective expertise are truly what make the difference. First up, we’d like to introduce you to Dante Donofrio.

How you might know Dante
As one of our Senior Account Representatives, Dante helps our customers move their freight. He works hard to collect all the important info about your shipment so he can match it with the best carrier for the job, at the most competitive price. Understanding all your specific needs - from required equipment to receiving hours - he leaves no detail unchecked to ensure everything goes smoothly.

Some shipping wisdom
Dante has been with PartnerShip for over 4 years and has witnessed first-hand what shippers are dealing with in these times of disrupted supply chains and unprecedented freight demand. We asked him a couple questions to share what he’s learned.

• What industry trends are you seeing that you think shippers should be aware of?
  In the less-than-truckload (LTL) market, if you've shipped recently then you know that transit times are not what they were. Carriers are more often than not, NOT able to make their estimated arrival times and, unfortunately, there's not discounts for late shipments. Also, carriers are taking every opportunity to re-weigh, re-measure and even re-class your freight so it just comes back to accuracy and making sure you have the right classification, weight and dimensions. Our team does a great job of helping with freight class so that surprise rate increases from reclassification can be avoided.


• If you could give customers one piece of advice for smart shipping, what would it be?
  Try to tell us more than we want to know about your freight. Small details can be important so don't be afraid of giving too much information. I love thorough customers who give us lots of information. That said, if you don't do that, be prepared for me to come at you with lots of questions but it's all in the name of getting your freight there and controlling cost!

Something you may not know about Dante
Dante played guitar in a high school garage rock band but quit when he was working and attending night school. After a bit of a hiatus, he took it up again about 5 years ago and now even has a collection of guitars hanging up on his office wall. When asked if his life was made into a movie what the title would be, Dante says it would be “Shipper Guitar Hero”.

Your freight
With all the current challenges in the shipping industry, working with an expert like Dante is imperative. Reach out to our team to start controlling your freight costs and ship smarter. In the meantime, check out these resources that help you determine what details are important when you're preparing your shipment, like Dante advises:

• [Tool] Find Your Freight Class
• [Article] Why It's Never a Good Idea to Fudge Your Freight Dimensions
• [Article] For Good Measure: How to Avoid Freight Reweighs

Welcome to Our Newest Employees!

06/16/2021 — Jen Deming

What do you like to do in your free time?

I collect tropical houseplants and have a vegetable garden. I also spend a lot of time making macrame art, sketching, reading and going hiking.

Do you have any nicknames?

All of my friends call me Bea.

What is your favorite 90s Jam?

Say It Ain't So - Weezer

What's the best vacation you've been on?

Every few months my partner and I drive to Asheville, NC to go hiking. It’s my favorite place, so it’s always the best to get away in the mountains.

What do you like to do in your free time?

Walk the park with my dog Bella and visit with my grandbabies.

Do you have any nicknames?

Yes, Grace.

What is your favorite 90s Jam?

Don't have one.

What's the best vacation you've been on?

Visiting my grandbabies in West Virginia.

What do you like to do in your free time?

I spend my free time having fun with my two daughters. I also enjoy collecting really old books and doing activities outside around the bay.

Do you have any nicknames?

Rae Rae

What is your favorite 90s Jam?

Alice in Chains – Man in the Box

What's the best vacation you've been on?

Best Scenery: Lake Louise (Banff National Park). Most Fun: Italy/New Orleans/Key West

What do you like to do in your free time?

I race Motocross, play guitar, play with my dogs Ryder & Sophie and try out new recipes

Do you have any nicknames?

JT is a nickname that was given to me when I was about a week old. My full name is John Thomas but my Dad’s name is also John. A week in my parents realized that calling me John would be confusing and John Thomas was too long so JT was what they settled on and I’ve gone by that since.

What is your favorite 90s Jam?

One Headlight - The Wallflowers

What's the best vacation you've been on?

Waikoloa Hawaii. Such a beautiful place with great beaches, volcanos to explore and amazing food.

What do you like to do in your free time?

I like to catch up on my reading in my free time.

Do you have any nicknames?

No nicknames.

What is your favorite 90s Jam?

Return of the Mack - Mark Morrison

What's the best vacation you've been on?

Dominican Republic - when I was married.

What do you like to do in your free time?

Spend time with my children.

Do you have any nicknames?

No.

What is your favorite 90s Jam?

Wonderwall - Oasis

What's the best vacation you've been on?

Universal Studios.

Gearing Up for National Truck Driver Appreciation Week 2020

09/01/2020 — Jen Deming

Our country has long depended on the tireless efforts of the nation’s truck drivers, and this year, we have even more reason to be grateful. September 13-19 is National Truck Driver Appreciation Week, and here in 2020 it takes on a special significance. Throughout the unprecedented challenges our country has faced during COVID-19, businesses have depended on shipments being delivered that our homes depend on. From medicine to food items for families, medical provisions for essential workers and school supplies for our makeshift at-home classrooms, truckers are on the front lines, at risk, so that we receive the goods we need to keep this country going.

• PartnerShip - As a special thank you to our very own partner truckers, PartnerShip will randomly select one driver daily moving loads during National Truck driver Appreciation Week to win a Dunkin’ Donuts gift card. 
• Shell Rotella SuperRigs 2020 – This year, the popular truck “beauty contest” is going virtual and has added a special category for “Most Hardworking Trucker.” Tune in online for winners being selected during National Truck Driver Appreciation Week. Category winners will be featured in a 2020 Shell Rotella SuperRigs, MyMilesMatter Rewards Points, and all kinds of merch like jackets, hats, and other goodies. 
• Travel Centers of America – Starting Sept. 1, TA will begin a month-long celebration of America’s truck drivers. UltraONE members making a fuel or service purchase will be entered to win the “TA Driver Appreciation sweepstakes”, with prizes like airline tickets, gift cards, an Indian Scout motorcycle, and more. Additionally, the service centers will be offering extra points, discounted services and products, and other promotions through the TruckSmart app.
• Pilot Co. – Through Sept. 1-30, truckers receive special offers and can to enter-to-win signed merchandise from singer-songwriter Randy Wylie Hubbard, who also helped create a special video honoring America’s professional drivers. Through the month, drivers also receive free drinks and shower services every day all month long, free diagnostic tests on their trucks, and bonus Push4Points.

In addition to these special promotions being run during Truck Driver Appreciation week, many businesses and restaurants have also offered free services and meals throughout the COVID-19 crisis, as a thank you for the extra efforts and added risk these drivers are taking to get consumers the supplies they need.

• CDL Meals – Drivers can order these healthy meal alternatives on-the-go through the app and receive an extra 25% off using the code “SHOP25”.
• Denny’s – Participating Denny’s locations have extended the 15% off online orders for truckers. Call individual locations to confirm, and use promo code "Driver15" online.
• Cracker Barrel – Locations nationwide are offering free coffee and fountain drinks for drivers. Speak to a store associate for details, and find a Cracker Barrel along your route at crackerbarrel.com/locations.
• Papa John’s – Professional truck drivers receive 25% off regular menu prices until Dec. 31, 2020. Use code "Deliver25" at checkout.
• Ruby Tuesday – Between noon and 8 p.m.,truck drivers receive 25% off their online order. Drivers should enter "25" when prompted at checkout.
• Motel 6 – For drivers who need a break from sleeping in their cabs, the hotel chain is offering special discounts for drivers during COVID-19 when booking through the Trucker Path app.

We appreciate all of our drivers – thanks to your hard work and dedication on the front lines, our customers and our nation’s businesses can keep moving through this crisis. 

Coronavirus Updates

04/06/2020 — Leah Palnik

While you’ve been burdened with adjusting to the new normal that the coronavirus (COVID-19) outbreak has created, know that we are committed to supporting you and keeping your shipments moving.

Though this is an ever-changing situation, we will remain open. We are taking every possible measure to ensure the safety of our staff while also providing you with the same level of service you’ve come to expect from PartnerShip. Our goal is to minimize any further disruptions to your business.

We continue to monitor the situation and will make any changes needed to continue to serve you. If you have any concerns, we are here to help. 

Service Updates

• Service guarantees for all UPS Freight LTL services from and to all locations are suspended, with the exception of UPS Freight Urgent Services. Read more.
• UPS Freight is prioritizing freight that is deemed essential in areas impacted the most by COVID-19.  
• All YRC Worldwide companies, including YRC, Holland, New Penn, and Reddaway, have suspended reimbursement for service failures on both guaranteed and time-critical shipments. Read more.
• FedEx is suspending its Money Back Guarantee and has adjusted signature guidelines. Read more.
• UPS has suspended the UPS Service Guarantee for all shipments. Read more.
• Effective April 5, UPS implemented a temporary surcharge on UPS Worldwide Express, UPS Worldwide Express Freight, and UPS Expedited shipments originating from China Mainland or Hong Kong SAR to North America and Europe regions. As of April 12, that surcharge has increased. Read more.  
• Effective April 6, FedEx implemented a temporary surcharge on all FedEx Express and TNT international parcel and freight shipments. As of April 27, that surcharge has increased for shipments originating from China. Read more.
• Effective May 31, UPS implemented temporary peak surcharges. Read more.
• Effective June 8, FedEx implemented temporary peak surcharges. Read more.

Tips

• To avoid redelivery fees or returned shipments, check with your recipient and confirm the delivery location will be open and available to accept your freight.
• Many manufacturers are switching their production lines for the common good, making ventilators, face masks, and other essential items that are in high demand right now. If what you’re shipping has changed, make sure you’re using the right freight class and noting the proper weight on your BOL to avoid reclassification and reweigh fees.
• Transit times for standard LTL shipments are never guaranteed, but now more than ever they’re less predictable. If your shipment is time-sensitive, you may benefit from using partial truckload services. Contact our team to determine your best options.
• Make sure you’re following social distancing best practices with drivers by communicating more over the phone and not relying on driver assist services.

Latest News

• How coronavirus could affect supply chain and freight shipping
• Market updates in response to COVID-19
• FMCSA waives HOS nationwide for COVID 19-related movement
• Dry van demand rises as stores restock empty shelves 
From supply chains to truck shows, coronavirus knows no boundaries
• Will coronavirus change trucking demand and rates? Watch these 4 factors 
• Cargo handling continues at US ports despite coronavirus spread
• Airlines begin pulling passenger seats to make room for cargo

All Wrapped Up in Holiday Cheer!

12/19/2019 — Jen Deming

Yearly traditions are a huge part of the way we celebrate the holiday season, from family cookie swaps to white elephant gift exchanges. At PartnerShip, we like to participate in holiday office traditions with our very own work family. One extra special tradition that we look forward to each and every year is our PartnerShip Giving Tree. 

The holidays can be festive and fun, but for those children currently waiting to be placed in a forever family or loving foster home, holiday spirit and joy can be hard to find. That's why every year, we like to work alongside Caring For Kids Adoption and Foster Agency based in Cuyahoga Falls, hoping to guarantee a little seasonal magic. Caring For Kids, Inc and the Wendy's Wonderful Kids Program provides PartnerShip with the opportunity to host several kiddos and grant their wish lists, ensuring they have happy holiday memories and experience the joy every kid should this time of year.

On our giving tree hangs gift tags with a child's name, picture, and wish list - everything from clothing items to Cavs tickets. Members of our PartnerShip staff can select a tag and purchase the wish list gift, playing Secret Santa to those who need it most. Later, Senior Program Manager Harry, "Centa" Claus, delivers the wrapped gifts (Santa suit optional) to Caring For Kids to be distributed by the Wendy's Wonderful Kids Program. This year, we are hosting six remarkable kids, and have plans to cross every wish off their list. 

It's easy to get swept up year round, focusing on business goals, tackling initiatives, and even getting wrapped up in end of year responsibilities and our own "to do" lists. It's important to step back, slow down, and remember the true spirit of the season. Working with Caring For Kids reminds us to do just that, and allows us to spread some holiday cheer along the way. 

Happy Holidays!

Employee Spotlight: the Hardman Blanket Drive

12/18/2019 — Jen Deming

It's the season of giving, and this time of year we like to celebrate those who go above and beyond to help those in need. At PartnerShip, we have two employees we'd like to spotlight for their commitment to spreading the spirit of the season, as well as touch on their own personal experience with an extra special cause.

In spring of 2011, Brian and Nicole Hardman welcomed their first child, Lucas, into the world. Lucas was soon diagnosed with a severe form of Epidermolysis Bullosa (EB), a rare and painful genetic disease that affects the connective skin tissue, resulting in extremely fragile skin that can blister or tear at the slightest touch. There is no cure for EB, and often the disease is debilitating or in the worst cases, lethal. Wound care, pain management, and preventative bandaging are currently the only options for those afflicted.

Unfortunately, Lucas passed away about a month after his birth. Nicole and Brian are dedicated to raising awareness about "the worst disease you've never heard of" and participate in fundraisers and other benefits working with debra of America, the only U.S. nonprofit providing support to the EB community through funding research and providing free resources. 

Every holiday season, Nicole and Brian organize a baby blanket drive in memory of Lucas, for those babies currently in the Neonatal Intensive Care Unit (NICU) at Rainbow Babies and Children's Hospital. In a time of great fear and uncertainty, the baby blankets provided by the hospital offered comfort and joy to the Hardmans while Lucas was admitted. So, in his honor, the Hardmans collect monetary or blanket donations from those who would like to support families in need. 

The hospital is grateful for any blanket donation, as long as it's new and still within it's original packaging. This is the ninth year that the Hardmans will be hosting the drive, with the total baby blankets collected running over a thousand. Each and every year Nicole and Brian are moved by the generosity and love shown by those willing to donate to a cause that is so very close to their hearts. 

"The blanket drive has become such a special holiday tradition for our family. The kindness and generosity that these blankets represent help keep our son's memory alive during a time of year when we miss him so much. We know in our hearts that helping other babies and families is the best Christmas present we can give to Lucas. While a blanket may not seem like much, we know first-hand how much comfort it can bring, even if only for a brief moment. We are deeply grateful to everyone who has donated in our baby boy's memory." -Nicole Hardman, December 2019

To learn more about EB and how you can help, visit the Love for Lucas Facebook Page.

2019 Holiday Shipping Schedule

11/22/2019 — Jen Deming

It might be the most wonderful time of the year but getting your shipping in order during the holiday crunch can cause more headaches than too much eggnog. Most carriers adjust their holiday shipping schedules to include back-out dates and cut-off times on certain days of the year. Whether you are moving a truckload of trees or simply delivering to a customer's doorstep, it's important to take note of key dates to keep your holiday shipping running smoothly.

Holiday schedules for LTL freight carriers

You can't get your shipment moving if there's no trucks on the road. In LTL freight shipping, it's critical to check which dates your chosen carrier will be closed. Below, we've noted the most common freight carriers and their holiday shipping schedules for 2019:

• YRC Freight will be closed November 28-29, December 24-25, and December 31-January 1.
• XPO Logistics will be closed November 28-29, December 24-25, and January 1.
• Old Dominion will be closed November 28, December 24-25, and January 1. There will be limited operating hours on November 29 and December 31.
• New Penn will be closed November 28-29, December 24-25, and January 1. There will be limited operating hours on December 31.
• Pitt Ohio will be closed November 28-29, December 24-25, and January 1.
• Reddaway will be closed November 28-29, December 24-25, and January 1.
• Dayton Freight will be closed November 28-29, December 24-25, and January 1.
• R&L Carriers will be closed November 28-29, December 24-25, and January 1.
• Estes will be closed November 28-29, December 24-25, and January 1.
• Central Transport will be closed November 28, December 25, and January 1. There will be limited operating hours on November 28 and December 24.
• Roadrunner will be closed November 28-29, December 24-25, and January 1.
• FedEx Freight will be closed November 28-30, December 21-22, 24-25, 28-29, and January 1. There will be modified service hours on December 23 and December 31.
• Holland will be closed November 28-29, December 24-25, and January 1. There will be limited operating hours on December 31.
• New England Motor Freight will be closed November 28-29, December 24-25, and January 1.
• AAA Cooper will be closed November 28-29, December 24-25, and January 1.
• ArcBest will be closed November 28-29, December 24-25, and January 1.
• UPS Freight will be closed November 28-29, December 24-25, and January 1. There will be modified service hours on December 1.

When it comes to your smaller, ground shipments, it's important to keep on top of peak surcharges during the holiday season. While both FedEx and UPS have announced that they will not implement additional fees on residential shipments, those that are over-sized or require additional handling will. UPS will apply surcharges to larger packages from October 1-January 4. Charges will be applied for those packages requiring additional handling from November 24-January 4. FedEx will charge extra for larger packages from October 21-January 5. The carrier will apply peak surcharges for those that require additional handling from November 18-January 5.

Deadlines and closures for small package shipments

For your small package shipments being moved by FedEx, make sure to check out the last days to ship and reference the 2019 holiday schedule so you can adjust your own holiday shipping schedule. 

PartnerShip office schedule

If your holiday shipping has you frazzled, PartnerShip can help you get sorted this season. Just a reminder, our office will be closed so we can enjoy time with our families November 28-29, December 25, and January 1. Happy Holidays!

It's a Throwback PartnerShip Holiday!

12/17/2018 — Jen Deming

It's the time of year for good cheer, gift giving, and family get-togethers. One of the best parts about bringing everyone together for the holidays is flipping through old albums and boxes of family photos to relive memories from holidays gone by. We wanted to share some of our team's favorite throwback holiday photos with you, and wish everyone the happiest of holidays from our family to yours!

Shipping a Piece of History: American Freedom Distillery

11/12/2018 — Jen Deming

At PartnerShip, we've pretty much seen it all. Our freight specialists have helped shippers transport everything from specialty candy to baseball jerseys, DJ equipment to used tractor engines. Every once in a while, we have the opportunity to work on a load that is unlike anything we've shipped before. September brought us something extra special - a section of steel thought to be one of the few remaining pieces left of the World Trade Center.

The steel beam belongs to the remarkable group of men behind American Freedom Distillery in St Petersburg, FL. They are a veteran Special Operations Unit and were the first force to engage in Afghanistan during the aftermath of 9/11. The beam was gifted to the team and they thought it best not to be held in a private collection, but rather displayed for the benefit of the public as the nation continues to heal. The steel piece is being utilized in a brand new memorial titled "Rise St Pete" honoring those affected by the events of 9/11. Located in the Warehouse Arts District near the planned American Freedom Distillery location, the groundbreaking ceremony took place this past weekend, keeping a special connection to Veterans Day. The monument will spotlight the steel beam as its main point of focus. It will also feature an interactive fountain and copper recovered during the recent Statue of Liberty renovation.

The retired Green Berets have set up shop in St. Pete, which serves as a close-knit hub for many of the military community including retired vets and their families. After years spent serving together in the military, they've settled down with families and are tackling civilian life. However, they often talked about a lingering need - a common goal or objective that would keep them united even after their time in the military. That dream was prompted during a group trip to Yosemite where they visited a small craft brewery. While there, the men fell hard for the science, art, and discipline of creating small-batch craft spirits. The life-long friends had found a way to stay connected through a shared purpose, a method to ease into life as civilians, and a push to live the American dream that they had so vigilantly defended.

After several years learning techniques from experts in whiskey hot spots such as Kentucky, Tennessee, Ireland, and Scotland, American Freedom Distillery has mastered their signature spirit - Horse Soldier Wheated Bourbon Whiskey. The liquor is named after the elite group of horseback-mounted special ops teams leading the charge in Northern Afghanistan after the 9/11 tragedy. The bottle label features an image of the America's Response Monument, a memorial dedicated to the Special Forces heroes, and a special run of the whiskey will feature bottles formed in molds made of steel salvaged from the Twin Towers. The distillery and adjoining restaurant, America Neat Grill and Whiskey House, is anticipated to open early in the new year.

At PartnerShip, we are dedicated to moving each and every shipment safely and securely. But, sometimes there are very special cases that really stand out above the rest. It's not every day that you ship a piece of history. Want to stay connected so you can keep on top of what we are working on at PartnerShip? Follow us on Facebook!

It's Customer Service Week at PartnerShip!

10/05/2018 — Jen Deming

It's Customer Service Week and the time of year we like to especially celebrate our front line shipping specialists. Day in and out, these guys are making sure PartnerShip is giving the very best experience to every single customer. This year's Customer Service Week theme is "Excellence Happens Here" and it's a team value our reps demonstrate every single day. We played up the idea with a fun pirate spin for this weeks celebrations, because 'x' marks the spot for excellence at PartnerShip. And let's be honest--who doesn't love pirates?

In an effort to celebrate our PartnerShip Customer Service team, we've asked a few of them to share a bit about what inspires them to lead every day and what they've learned since they've joined the team!

What does a "good" customer experience mean to you?

• Helping customers in an efficient and effective manner while maintaining a professional disposition and considering the company's bottom line. -Amanda B.

What is the most important skill to have for a career in customer service?

• Excellent communication. -Andrea
  

What about customer service appeals to you?

• Working with a lot of different people to help solve issues. -Vince
  

What is the best way you can help put out a customer service fire?

• Listening, being empathetic and letting the customer know you understand their concerns. Follow up with the customer. -Amanda S.
  

How do you demonstrate that you are a team player?

• Being there for my co-workers when they ask me for help. I try to offer help when I notice others may need something. -Amanda S.
  

What's the best customer service experience you've given?

• A customer was leaving a tradeshow and failed to get a quote and shipment scheduled for the move- out. The customer called in a panic because the freight was going to be forced out and they were going to have to pay a very high rate. We were able to walk the customer through completing the material handling form and scheduled/arranged an emergency pick up. The customer was very pleased with the service and thankful for the discounts. -Amanda B.
  

What are you better at today than you were this time last year?

• Everything! Every day in Customer Service I learn something new about shipping from my management team, customers, and co-workers! -Amanda B.
  

PartnerShip has a passionate team of Customer Service specialists who are an indispensable resource to both customers and other members of our organization. Though this week is dedicated to recognizing all that they contribute to our business, we know that these guys go beyond expectations every single day to elevate the customer experience and help customers ship smarter. Thank you all!

Ask a CTB: Your Shipping Questions Answered

08/21/2018 — Jen Deming

A freight broker is someone who assists shippers with finding qualified carriers to haul available loads, and works within a 3PL (third party logistics) organization by outsourcing shipping and logistics services. These individuals facilitate the relationships between the carrier and the shipper, and will negotiate rates with carriers, arrange the transportation, schedule pick-ups, provide follow-up on tracking, and will often offer claims assistance for loss or damage on behalf of shipper. A freight broker should serve as a shipper's strongest advocate, and is a great resource for expert shipping advice.

There are many advantages to working with a 3PL, such as cost and time savings, additional expertise, and flexibility. A knowledgeable freight broker can custom fit shipping options based on the specific needs of your business. 

Next up: what's the difference between parcel shipping and freight/LTL? Small package shipments are typically under 70lbs but can go up to 150lbs, and are often shipped in your own boxes or carrier supplied packing materials. The packages are shipped singularly and should not be in excess of 108 inches in length. Small package shipments are subject to dimensional weight pricing, which can get expensive, so it may make more sense to ship via a freight service.

LTL or less-than-truckload shipping usually consists of multiple boxes or containers stacked on pallets and are over 150lbs. LTL shipments can utilize multiple modes of transportation such as rail or motor truck, and are sent with other shippers' freight to reduce cost. Depending on the length of the shipping lane, often these shipments are loaded, unloaded, and reloaded at multiple stops throughout transit. If you have multiple pallets (6 or more), need shortened transit time, or require enhanced security, it may make sense to use a truckload service instead of LTL.

Furthermore, what's the difference between LTL and TL? TL (or FTL/Full Truckload) refers to booking a dedicated semi-truck for your shipment, that will not be hauling other cargo along with yours. This option is most economical for shippers who have a very large shipment with multiple pallets, on that requires a lot of space, a high-value and fragile shipment, or one that needs to move at a faster pace. If your business requires strict pick-up windows or appointments for delivery, it may also make sense to work with a dedicated carrier. In the past, I've worked with customers who required set arrival times for pick-up, and though they may not necessitate the ENTIRE space within a 52 ft truck, appreciated the reliability of a dedicated truckload service over an LTL common carrier. Booking a dedicated truck also gives you the option should you need specialized equipment such as a flatbed truck or refrigerated van.

What is an NMFC/ freight class? How do I know which to use for my shipment? You'd be amazed at the variety of customer's freight shipments that I've worked with. From toy makers to hospital supply distributors, I've shipped the craziest stuff, and they all have a specific freight class or NMFC assigned to the category of shipment. The NMFC, or National Motor Freight Classification, can be rated as low as 50 and as high as 500. The higher you go, the higher the rate for your shipment. And details matter! Whether your work table is wood or plastic, assembled or broken down, each factor can affect the class of the freight. So it's important not to guess or mark whatever class you think may save you a few bucks. Freight reweighs and reclassifications are very real, and you don't want to have a $2,000 bill when you have $200 built into the budget. Your freight broker can be a good resource to determine your shipment's correct class - cutting down on costly errors in the long run.

What are these "accessorial" charges on my bill? Can I avoid them? My own customers brought me questions about the unanticipated service charges on their freight bills more often than anything else! Accessorials are fees a carrier charges for additional services. Common examples of these include lift-gate services, residential deliveries, inside pick-up/delivery, oversized freight charges, and limited access pick-ups or delivery. The difficulty with these is that the cost of the fees varies by carrier, and while one may determine one location "limited access", a different carrier may not. Your best bet? It's smart to do your research about every service your require before you get your rate quote. Find out if the pick-up location has a dock and a forklift. Know for certain whether your customer's delivery location is a place of business or their own home. Be accurate in your measurement of your shipment's dimensions and weight. Finally, consult your freight broker for any questions you may have about what incurs charges and what doesn't - they are your best advocate!

Just when you think you have this freight shipping thing figured out, carriers can throw you a curveball. It pays to be vigilant and ask questions of the experts so YOU can be sure you are shipping smarter and staying a step ahead. If you have any questions about your shipping practices, or how the shipping experts and PartnerShip may be able to improve your efficiency and lower your costs, email sales@PartnerShip.com or call 800-599-2902.

Season of Giving: Rainey Institute

12/21/2017 — Jen Deming

At PartnerShip, we are wrapping up our week of holiday visits with our five charitable organizations. Every organization helps to spread the theme of compassion and community not only during this season, but all year long. We've presented debra of America, Downs on the Farm, the Gathering Place, and Music on a Mission. Today, we visit the Rainey Institute on Cleveland, Ohio's east-side.

The Rainey Institute was founded on the belief that kids who participate in visual and performing arts are impacted on an interpersonal level by encouraging self-esteem and positive social interaction. By exploring dance, drama and theater, music, sewing and art, students of the Rainey Institute learn to be leaders and positive role models in both school performance and in daily life.

The organization was established in 1904 by Eleanor B. Rainey, which began by creating reading and lunchroom program for boys and young workmen in the local Eastern European community. These programs provided physical fitness, literacy studies, and industrial training in a wholesome recreational environment. In the 1960s, program focus shifted exclusively to the arts and a deeper curriculum was developed for the growing community in Cleveland, aligning with the Cleveland Music School Settlement. This cooperation extended to a modern program list that includes music theory, therapy, dance and private instrumental classes for students.

Currently, the organization has grown to include more than 2,500 children and young adults age 3 and up, where they attend Rainey after school, on Saturdays, and during summer camps. The program listing has become more sophisticated, but the essential message at Rainey remains the same: that regardless of background, socio economic levels, and skill set, a child who is influenced by the arts is a child who has an outlet for creativity and self expression. 

We are inspired by the Rainey Institute and the staff's efforts to help Cleveland's kids gain exposure to the arts and confidence in themselves. Get involved and support the Rainey Institute through fundraising, community events, and donations, and learn more about their various programs for kids.

Check out more pictures from all of our visits on our facebook and learn more about these amazing local organizations that have given so much and helped so many!

Season of Giving: the Gathering Place

12/19/2017 — Leah Palnik

At PartnerShip, we’re in the holiday spirit! Once again, we’ve selected five charitable organizations to donate to this season. They are all amazing organizations and we think they deserve all the recognition they can get. So far, we’ve showcased debra of America and Downs on the Farm. Today, we are talking about the Gathering Place.

The Gathering Place offers a wide variety of free programs and services addressing the emotional and physical needs of individuals and families currently coping with cancer. They help manage the stress associated with a cancer diagnosis and provide a number of enrichment programs. The work that the Gathering Place does provides people with a space where they can feel safe, connect with others, and find peace during a time of chaos.

A few of us were treated to a tour of their west side location in Westlake, Ohio. The atmosphere is very relaxing and it feels more like home than a care facility. They have a very impressive area for art therapy, a massage therapy room, and plenty of calming spaces for support groups. One of the most touching parts of our tour was seeing and learning about the Regina Brett Wig Salon, which provides a free wig to women with cancer-related hair loss. It’s very moving to see all the components of complete care that the Gathering Place offers.

The most incredible part is that all of the programs and services the Gathering Place offers are completely free. Dealing with a cancer diagnosis is not only stressful but is also a huge financial burden. To provide a place where those affected by cancer can go for premium care and not have to worry about expenses is very admirable. Click here to learn all of the different ways you can support the Gathering Place – from donations to fundraising and community events!

Check out more pictures from our visit on facebook and make sure to come back to the blog tomorrow when we featuring another amazing local non-profit that has touched our hearts!

Season of Giving: Downs on the Farm

12/18/2017 — Leah Palnik

To help spread holiday cheer, PartnerShip has once again selected five charitable organizations to donate to. On Friday we profiled debra of America, a non-profit that supports a cause very close to our hearts. Today, we’re going to tell you a little bit about Downs on the Farm of Amherst, Ohio.

Downs on the Farm provides animal therapy to children with special needs. They have combined two very meaningful causes into one very special non-profit organization by rescuing mistreated and neglected animals in need of finding loving forever homes and enriching the lives of special needs kids. Through animal assisted activities, kids have the opportunity to improve skills, increase their self-esteem, and reduce anxiety.

When we visited Downs on the Farm, the owners Shawna and David, gave us a warm welcome and were kind enough to give us a tour. Their property is incredible and we were quickly greeted by a number of their animals. Goats, alpacas, and horses oh my!

During our visit we learned about some of the awesome fundraisers Shawna and David have up their sleeves. Goat yoga is a popular event, and they just launched a new Escape Room that sounds like a blast. There certainly isn’t a shortage of fun activities around the farm, even in the winter months.

Along with individual programs for animal assisted therapy, kids can also enjoy a petting zoo, pony rides, and train rides. Downs on the Farm even has a big playground where kids and kids (the baby goat kind) can play together. It is a great experience for the whole family.

If you’re interested in supporting a worthy cause, there are several ways to get involved or you can choose to donate! To see more pictures from our visit, check out the album on our facebook page. Be sure to check back on the blog this week as we profile the remaining three organizations we picked this year!

Season of Giving: debra of America

12/15/2017 — Leah Palnik

In the spirit of the season, PartnerShip is donating to five charitable organizations that speak to our hearts and lift up our community. This tradition started several years ago and it’s our way of giving back and saying thank you to those who inspire us. The hardworking elves in the PartnerShip holiday planning committee have made their selections and we couldn’t be more excited to share them with you! We hope that by hearing their stories you’ll be as inspired as we were to hear about what they do.

First up is debra of America. This organization is dedicated to finding a cure for Epidermolysis Bullosa (EB), which affects 1 out of every 20,000 live births in the United States. EB is a rare genetic connective tissue disorder that is painful, often debilitating, and is in some cases lethal. There is no treatment or cure. Daily wound care, pain management, and protective bandaging are the only options available.

There’s a reason it’s often referred to as the “worst disease you’ve never heard of.” Children living with EB are affectionately referred to as “Butterfly Children” because their skin is as fragile as a butterfly’s wing. They live with painful blisters that cause them to endure constant pain and suffering.

debra of America is committed to funding research toward a cure, while also providing direct services and support to patients and their families. debra of America works to improve the quality of life for people with EB, their families, and caregivers. They have several different programs that include services like educating nurses, distributing wound care supplies, and providing care packages to families with newborns with EB.

We admire everything that debra of America does to help those affected by EB. If you’re interested, here’s how you can get involved or donate. 

Next week, we'll feature the remaining four organizations, so make sure to check back!

PartnerShip Provides Free Shipping for Hurricane Harvey Relief

09/13/2017 — PartnerShip

Hurricane Harvey was one of the most devastating storms of the past century and the cleanup is underway in Houston, Texas. PartnerShip wanted to do its part to help recovery efforts and has partnered with several local Westlake, OH community organizations to provide drop-off locations for items needed to help Houston and its residents get back on their feet. PartnerShip will pay the cost of shipping donated items to the Houston Food Bank. 

“We wanted to help,” says PartnerShip President and COO, John Finucane, “and the best way to do that was to arrange and pay the cost of shipping the most needed items, like non-perishables, paper products and cleaning supplies, so that they could be distributed to those that need it most.”

The needed items list includes:

• Canned, ready-to-eat items with pull tops, like vegetables and fruit
• Protein in pouches or pull-top cans, such as tuna, beef stew, chili, and canned chicken
• Peanut butter
• Snacks, like granola bars, breakfast bars, etc.
• Toiletries, paper goods and diapers
• Bug spray
• Garbage bags and cleaning supplies, like mops, buckets, brooms, bleach wipes, and bleach

Donations can be made at these Westlake, OH community drop-off locations:

• Westlake Porter Public Library, 27333 Center Ridge Road, Westlake, OH 44145
• Westlake Rec Center, 28955 Hilliard Boulevard, Westlake, OH 44145
• PartnerShip, 29077 Clemens Road, Westlake, OH 44145

While we appreciate any act of generosity, we ask that these items not be donated: clothing, used items, fresh fruit and vegetables, and perishable food items.

Our neighbor SJT Enterprises will store, sort and palletize the donations until they are ready to be shipped to Houston.

If you would like to help in the recovery, monetary donations can also be made to your choice of organization:

• The Red Cross
• The Humane Society of America
• Houston Food Bank

Drop-off donations will be accepted until Saturday, September 30, 2017, but financial donations can be made at any time to the organizations listed above.

PartnerShip Sends a Big “Thank You” to Truck Drivers

09/08/2017 — Jen Deming

National Truck Driver Appreciation Week is nearly here and PartnerShip would like to recognize the men and women truck drivers who dedicate themselves to moving our freight where we need it to go. “Our truck drivers work safely and efficiently to deliver America’s goods and deserve this recognition all year round. We set aside this week to pay special tribute to their continued work and excellence for America,” said American Trucking Associations (ATA) COO and Executive Vice President of Industry Affairs Elisabeth Barna.  

September 10-16, 2017 marks a week-long event where the industry recognizes these hard-working and tireless individuals. PartnerShip is saying “thank you” by giving a Dunkin Donuts gift card to truckload drivers who move a load for us during that week. Keep your energy up on those long hauls with a cup of coffee on us, delivered to you via email or text. We appreciate the hard work our carriers put in and we would like to recognize our friends on the road for all they do in helping us ship securely and dependably for our customers.

If you would like to learn more about National Truck Driver Appreciation Week and the American Trucking Associations, visit the ATA website for more information. To become a partner carrier, please check the PartnerShip Load Board and contact one of our Carrier Procurement Representatives for a setup packet at carriers@PartnerShip.com or visit our Becoming a PartnerShip Carrier webpage.

PartnerShip Year in Review

12/22/2015 — Matt Nagel

With 2015 coming to a close, PartnerShip looks back on an amazing year that was highlighted by great people, customers, and carriers! Below is a snapshot of what went into 2015!

5 white papers developed
Valuable, free information designed to help you navigate the complicated world of shipping.

6 potlucks
The crockpots would be too many to count…

10 association programs created
Adding to our over 150 other association programs, PartnerShip brought on 10 new association partners this year – helping their members save on shipping!

13 new employees hired
Tony, Robert, Amanda, Tyler, Larry, Zoey, Chelsea, Kim, Dillon, Jen, Jim, Kelly, and Stefanie were brought on board in 2015. Contributing to an already unique culture and helping customers get their important shipments from point A to point B.

20 Cleveland playoff plates awarded
Yes, it's as strange as it sounds.

45 tradeshows
As you can see, PartnerShip employees spend a good amount of time on the road exhibiting at the tradeshows of our association partners.

72 blog posts
Counting this post, that’s over 70 tips, trends, and opinions to keep you informed on the world of shipping.

594 claims resolved for our customers
PartnerShip prides itself on being a true partner to our customers. That’s why we’re very proud about successfully resolving almost 600 claims with carriers in our customer’s favor!

614 white papers downloaded
The aforementioned white papers were downloaded over 600 times!

775 carrier partners added
That’s 775 vetted and reliable carrier options for your shipments!

3,824 pens given away at tradeshows
The PartnerShip pen is an important accompaniment to any event or tradeshow.

17,048 customers served
Just over 17,000 customers saving on every shipment they send and receive!

2,202,950 shipments sent
Whether small package or freight, thank you for using PartnerShip for your shipping needs!

Thank you for another great year! If you haven't already, take a look at our holiday schedule to plan out your shipping operations for the next couple weeks. As always, feel free to contact PartnerShip at sales@PartnerShip.com or 800-599-2902 if you have any questions! Have a great 2016!