Everyday Heroes - Shauntá and Tyler

10/08/2015 — Leah Palnik

At PartnerShip, we’re celebrating Customer Service Week because we value positive customer experiences. Our customer service team is the front line of our business and we know how important their hard work is to the success of our company.

Did you know?

• 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. 
• It takes 12 positive experiences to make up for one unresolved negative experience. 
• 3 in 5 Americans (59%) would try a new brand or company for a better service experience. 
• Almost 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience.

(Source: Help Scout)

Those powerful statistics prove that the quality of your customer service can make or break your business. The customer service representatives we’re featuring today understand that and work hard every day for our customers.

Customer Service Hero: Shauntá Dennis
Superhero Identity: Black Widow
Black Widow is a quick and smart secret agent who often takes on missions by herself. Shauntá holds down the fort in our Cleveland office by herself during the late shift to support the California office. She’s also quick to adapt and learn new situations, making her incredibly valuable.

Customer Service Hero: Tyler Diamond
Superhero Identity: Quicksilver
Quicksilver has the ability to propel himself into the future. He is extremely speedy and can even dodge bullets. Tyler is a quick learner and has propelled his knowledge since starting here last month. He dodges issues by doing everything he can to help, all while still learning our business.

Want to chat with one of our customer service heroes about your shipping needs? Click here to contact us and see their super strengths hard at work.