Shipping Insurance FAQ

Shipping insurance provided by Falvey Shippers Insurance.

Why should I get shipping insurance?

The shipping industry has been reducing its shipment liability to the point where recovery for lost or damaged freight is pennies on the dollar.

Shipping insurance covers against physical loss or damage and provides a better option than relying solely on a carrier’s liability coverage. It will pay to repair or replace the cargo regardless of if the carrier is found liable. In short, shipping insurance helps mitigate the risks inherent with the shipping process.

Benefits of shipping insurance include:

• 1. Claims typically paid within 30 days
• 2. Pays to repair or replace the cargo whether or not the carrier is found liable

How do I pay?

You can pay for shipping insurance each time you process your shipment online at www.PartnerShip.com. Or contact your PartnerShip representative and they will be happy to assist you.

NOTE: Declared value must reflect the full value of the merchandise, there is no partial coverage. Merchandise must have an invoice/sales receipt from within the last 90 consecutive calendar days of shipment date to apply for coverage. A claim will be denied if the invoice or sales receipt has not been issued within the last 90 consecutive calendar days of the shipment date. You will have the option to print or email your declaration of coverage.

So what commodities are not insured?

The insurance covers all lawful goods EXCEPT the following commodities which are excluded.

Accounts, bills, currency, cash, evidence of debt, checks, money orders, COD payments, coins, gold silver and other precious metals, gemstones (loose stones), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, jewelry over $1,000 USD per piece, neon items, bulk products, perishable goods or similar property (when not carried or stored in a temperature controlled environment)pharmaceutical drugs, live animals, flowers, plants, cotton, grandfather/grandmother clocks, automobiles/motorcycles, boats/yachts, paddleboards, kayaks, surf boards, wind surf boards, SUP boards, architectural models, windows, plate/flat glass, used engines/motors.

Are there any restricted items?

The goods listed below are subject to more restrictive coverage.

• » Electronics (Including but not limited to LCD monitors, Televisions, Handheld Electronic Devices, Laptop Computers, Tablets and similar devices) must be professionally packed (as evidenced by pre-shipment photos or professional packing services receipt) or in new original manufacturer packaging as a condition precedent to coverage.
• » Original/Fine Art must be accompanied by an invoice from within 90 consecutive days prior to shipment or professional appraisal from within 90 consecutive days prior to shipment as a condition precedent to coverage shall be valued at the invoice value or professional appraisal plus any declared freight costs. Shipments that Total Insured Value exceeds $250,000 than coverage is null and void
• » Coverage for Hazmat Shipments is null and void if not shipped in accordance with DOT hazmat requirements
• » Approved Reefer/Temperature Controlled Goods are insured against all risks of physical loss or damage from external cause; however, excluding spoilage and/or decay and/or change in temperature and/or deterioration unless caused by or resulting from breakdown or derangement or stoppage of refrigerating machinery and/or refrigerating plant and/or insulation provided such breakdown, derangement, or stoppage continues for not less than four (4) consecutive hours for domestic shipments and not less than twenty-four (24) consecutive hours for international shipments as evidenced by the engineer’s or other appropriate log or by an accurate temperature recording device. Loss or damage due to delay is specifically excluded.
• » Used goods and personal effects are excluded from loss of physical damage unless the Insured is able to demonstrate that such damage is the result of a peril insured. All Used goods and personal effects are subject to a deductible of 3% of the Total Insured Value and/or minimum of $250 USD.
• » Loss from pilferage for Wine, Liquor, Beers & Similar spirits are subject to a deductible 1% of Total Insured Value and/or a minimum deductible of $250 USD
• » If the Total Insured Value on the declaration of insurance exceeds $500,000 USD for the following commodities than coverage is null and void:
• • » Mobile Phones
  • » Computer Memory Chips, Modules, and Cards
  • » Perishable Cargo
  • » Laptops, Handheld Devices, Tablets, Smart Watches, and the like
  • » Server Racks

What if I don’t need the coverage after buying it?

Coverage is non transferable and not refundable.

When do I need to file my claim?

Claims should be filed as soon as possible to allow Adjusters to work on your behalf to get settlement as soon as possible. However, claims for Concealed Damage must be reported no later than 5 (five) days from receipt of the Cargo.

Where do I file my claim?

Claims can be filed online through the claims portal or by contacting your PartnerShip representative.

How long will it take to pay my claim?

By following the simple claims reporting guide your claim can be paid in as little as thirty days.

Why do I need to report my claim online?

Filing online through PartnerShip is the quickest way to get a claim adjuster assigned to your claim and is available 24/7 365 days a year. Also, by filing online, it will give you a documented timeline and information of the loss.

What if I have questions?

Don’t worry if there is a conversation necessary, your PartnerShip representative or the adjuster assigned to your account by Falvey Shippers Insurance. will promptly contact you and be glad to help.