Your PartnerShip Starting Lineup

04/10/2013 — Scott Frederick

I came across an interesting blog post written by a friend the other day titled the "Starting Lineup for a Winning Creative Team"; and it got me thinking about how PartnerShip fields it's own version of a winning team each and every day. One of the true benefits of working with PartnerShip is that all of our customers are supported by a dedicated regional team. So, with the spirit of the new baseball season in mind, here is your PartnerShip starting lineup:

1. Account Representative (AR) ... this is your leadoff hitter and your single point of contact for any need you may have. Your AR can help you with things like getting an LTL freight quote, tracking a shipment, or getting you setup with a PartnerShip.com username and password.
2. Senior Account Representative (SAR) ... following your leadoff hitter is an experienced, transportation professional who will serve as backup to your AR. Your SAR can help you with more in-depth needs, like performing a free shipping analysis to determine if you are optimizing your savings. 
3. Customer Service Representative (CSR) ... your dedicated CSR is available for your day-to-day customer service needs. Whether through Live Chat or over the phone, your CSR can help you track shipments or address your general questions. If you are a part of our small package shipping program, your CSR can also help you with express and ground shipping services. 
4. Senior Tradeshow Account Representative (STAR) ... batting cleanup when you need it is your STAR. Your STAR can help you get a quote on any exhibit or tradeshow shipments you might have. If you're new to exhibiting, they will have the expertise to help you through the entire process, ensuring you the peace-of-mind that you will enjoy a successful show.
5. Tradeshow Account Representative (TAR) ... your TAR works hand-in-hand with your STAR to ensure your tradeshow shipment is tracked from origin to the show; and then tracked back again after the show. They will also assist with you with no-obligation free quotes when you need them, as well as the shipping paperwork needed for your carrier. For many shows, the TAR (or STAR) will be on-site to provide an extra level of coordination and support.
6. Customer Service Manager (CSM) ... the CSM is here to provide back-up to your CSR for any customer service need you have. If your CSR cannot help you, or if they are unavailable, chances are that our CSM will jump in to ensure you have a great customer experience with PartnerShip.
7. Area Sales Manager (ASM) ... similar to the CSM, your ASM is here to support your AR and SAR, and to provide you with yet another option for service resolution if you need it. The ASM may also participate in meetings you have with your AR or SAR to help build our  relationship with you, and make sure we are looking out for your best interests.
8. Director, Sales & Customer Services (DSCS) ... the DSCS is the head coach for your dedicated regional team. He'll often be in the dugout working on strategy and game plans, but he's still there if you need him. After all, we're a lean and nimble team - and even our managers can be position players when needed.
9. Bench Players ... the final spot on your starting roster can be filled from any or all of our remaining bench staff. From our general manager (the president and COO), to our specialty utility players (like our marketing, operations, or quality assurance personnel) - you can rest assured that you will get personalized service from passionate, friendly people dedicated to your success!

Not sure who's part of your core, dedicated regional team? Visit our online regional map. Find your location and click the region for a PDF document with pictures and contact information for your dedicated starting lineup. Now play ball!

Scott G Frederick