Users of PartnerShip.com Website Give High Ratings

03/04/2014 — Scott Frederick

The new and improved PartnerShip.com website recently celebrated its one year anniversary (after being re-designed and re-launched Feb 4, 2013). Now that the cake is gone and the balloons are empty - it's time to focus on making more improvements.

To get updated ratings and input from our customers, we recently polled the many users that log in and use PartnerShip.com tools on a regular basis. Since our customers' time is precious, we threw in the added incentive of a $50 gift card which we randomly awarded to one of the survey respondents. Congratulations to Tammara at Marauder Bookstore for being our lucky winner.

Overall we had a very good response to the survey with a great cross-section of businesses located all across North America. We received some good quantitative and qualitative feedback from the survey which will help us ensure we are making the right adjustments and improvements to PartnerShip.com going forward. Although the survey results are proprietary to our management team, here are a few take-a-ways we can share publicly:

• 52% of the respondents think the website is "Excellent" overall, while another 45% think the website is "Good"
• Additionally, 64% of the respondents are "Extremely Satisfied" with PartnerShip services, while another 32% are "Satisfied"
• The PartnerShip Home page, navigation and resources were viewed favorably by most respondents, while many of our secured Tools received exceptionally high grades
• Most respondents felt the website was simple and easy-to-use, and that being able to quickly obtain rate quotes for multiple carriers and services, and then create the needed shipment documentation, were the highlights
• Ideas for improvements included being able to submit instant pickup requests to carriers online, enhancing tracking details, and adding more shipment history reporting features (I'm happy to report, many of these enhancements are in development as I write this blog post)

The feedback, suggestions and ratings in this most recent website survey will definitely help point us in the right direction - so thank you to those who participated! If you missed out on the survey, feel free to send a note to marketing@PartnerShip.com with your feedback, suggestions, testimonials, or complaints at any time.

Scott G Frederick