Early Feedback Positive on the new PartnerShip.com Website

03/15/2013 — Scott Frederick

On February 4, PartnerShip introduced a new and improved PartnerShip.com website. Since our website is an important communications and freight management tool for our customers, we asked for feedback from the first group of customers to log in and use the website to its fullest extent during the first 30 days since its introduction.

Over 18% of the customers responded to our survey, and we received some great feedback and thoughtful comments as a result. Here are some of the highlights based on the overall responses:

• Almost 95% of the respondents rated the new website as either "Good" or "Excellent" in terms of overall design and ease-of-use (left chart below).
• Our Rate Quote tool received the highest ratings, with 56% of the respondents saying "I love it!"
• Beyond just the website, over 90% of the respondents said they were either "Satisfied" or "Extremely Satisfied" with PartnerShip services in general, with almost two-thirds saying "Extremely Satisfied" (right chart below).
• One-third of the respondents said they would be open to helping us "test or evaluate" new website features and tools in the future (thank you!).

While the majority of feedback was extremely positive, we did receive some good, constructive criticism as well, such as adding the ability to "Log In" from the home page (this is going in today, so check it out), improving our Track Shipment details (some enhancements have been made since the survey; more to come), and helping customers determine the correct NMFC Freight Classification (look for a new form to help with that soon).

If you missed the opportunity to provide us with feedback on the new website, feel free to click the button below and provide us with feedback or suggestions at any time. Otherwise, if you haven't already done so, we'd love for you to create an account with us and log in to our website to check out our great freight rates and shipping tools.